Virginia Tech graduate students team up with D.C. transit to help enhance customer service
Last fall, the Washington Metropolitan Area Transit Authority (WMATA) struck a partnership with Virginia Tech’s graduate program in urban computing for help in predicting its system’s on-time performance (OTP).
The resulting study, by a team of students enrolled in Introduction to Urban Computing, a computer science course in the UrbComp certificate program administered by the Discovery Analytics Center, is one of the first steps in connecting WMATA’s Rush Hour Promise — initiated in January 2018 to provide a refund to any customer delayed by 15 minutes or more during rush hour — to underlying service disruptions, according to Jordan Holt, senior performance analyst at WMATA. Click here to read more about the collaboration.